Privacy policy

Effective date: January 5, 2026

Coldspire LLC ("Coldspire", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, software, and services (collectively, the "Services").

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Collection of Information

We may collect the following types of information:

Account Information: When you create an account, we collect your email address and name. If you sign up using a third-party service (such as Google), we may receive your name and email address from that service.

Payment Information: When you make a purchase, payment information is collected and processed by our third-party payment processor (Polar). We do not store your credit card details on our servers.

App: We use a one-way private hash to identify your device for the licensing management and it does not contain any personal information about your device. We also collect access times tied to your account for licensing verification and usage monitoring.

Site: We use a one-way private hash to identify your session for the licensing management and it does not contain any personal information about your device.

Database Credentials: Your database credentials are stored locally on your device and encrypted using a key stored securely in your system's credential manager. We do not have access to your database credentials or the data in your databases.

How Your Information is used

Except as provided herein, we collect and use your personal and non-personal information for internal purposes only or for gathering aggregate and anonymized data, and we do not sell, rent, or share personally identifiable information about you with other people or with nonaffiliated companies except as described below. We may use your information in the following ways:

  • To conduct routine business operations such as billing, identification, authentication, contact purposes and general research. As part of our routine business operations, we may transfer your Personal Information to certain third parties with whom we contract for the limited purpose of providing services such as web hosting, email, and credit card processing. These service providers are obligated to protect your information, and they do not use your Personal Information for their own commercial purposes.
  • To communicate with you about important announcements, special offers and support.
  • To provide you with and enhance the Services.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When you delete your account, we will delete or anonymize your Personal Data within 30 days, unless we are required to retain certain information for legal or regulatory purposes.

Disclosure

We will not share your Personal Information with third parties without your express consent, except in the limited circumstances described below:

We may share your Personal Information with third party service providers for the limited purposes described in the section entitled "How Your Information is Used."

We will share your Personal Information when required by law, regulation, or litigation, and as necessary for purposes of national security, law enforcement, or other issues of public importance.

If we sell assets or are acquired by or merged with another entity, we may provide such entity customer information without obtaining your further consent. We may provide notice of such asset sales, acquisitions, or mergers on the Site.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers:

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

App Security

  • The App connects directly to your database without routing through our servers. Connections are end-to-end encrypted.
  • Queries you make are only accessible to you or to those with whom you have shared them.

Cookies

Our Site uses only essential cookies that are necessary for the proper functioning of the Services. These cookies are used for authentication, session management, and security purposes. We do not use any analytics or tracking cookies. You may choose to set your web browser to refuse cookies, but note that some parts of the Site may not function properly without essential cookies.

Data Breach Notification

In the event of a security breach that affects your Personal Data, we will notify you via email within 72 hours of becoming aware of the breach. The notification will include details about the nature of the breach, the types of data affected, and steps you can take to protect yourself.

Age of Consent

The Site and the App are intended for adult audiences only, and we do not knowingly collect any Personal Information from anyone under 13 years of age. If you are under age 13, please do not provide any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any Personal Information from a child under the age of 13, please contact us immediately.

Changes to this Privacy Policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at: